Refund & Cancellation Policy
Last updated: 1 July 2026
This policy explains how refunds and cancellations work for Guru SMS credits and services.
Prepaid credits
Messaging services are sold as prepaid credits. Credits that have already been consumed to send messages are non-refundable, as costs are incurred with operators on delivery.
Unused credits
Requests to refund unused credits are considered on a case-by-case basis within a reasonable period of purchase, subject to any transaction and administrative charges. Contact us to discuss your situation.
Setup and add-on fees
One-time setup, dedicated number rentals, IVR and white-label configuration fees are generally non-refundable once provisioning has begun.
Service issues
If messages fail due to a verified fault on our side (not operator, DND, DLT-template or handset issues), we will re-credit the affected messages. Report issues promptly with details so we can investigate.
How to request
To request a refund or raise a billing concern, email info@gurusms.in or call +91-9853084604 with your account details. We aim to respond within a few working days.