IVR Service Provider for Indian Businesses
Greet every caller with a professional menu — press 1 for sales, 2 for support — route calls to the right person on any phone, record conversations and never miss a business call again.
- TRAI-DLT compliant
- 230+ operator routes
- 24x7 support
First impressions on the phone matter. An IVR (Interactive Voice Response) system greets callers with your recorded welcome, offers a clean menu in the languages your customers speak, and routes each call to the right team member — whether they sit in your office or answer on a personal mobile in another city.
Guru SMS sets up multi-level IVR flows on virtual and toll-free numbers with call recording, business-hour rules, voicemail for after-hours calls and live dashboards. A two-person startup sounds as organised as an enterprise, and an actual enterprise gets the routing depth it needs — departments, regions, languages and escalation paths.
Every call is logged with caller number, wait time, menu choices, handling agent and recording link. Managers finally see how many calls came, how many were missed and how fast they were answered — and missed-call alerts make sure no enquiry dies in a busy tone.
Everything you get with IVR
Multi-Level Menus
Build press-1 trees for departments, languages and regions with unlimited nesting and easy edits.
Smart Call Routing
Route by menu choice, time of day, agent availability or round-robin — to landlines or mobiles anywhere.
Professional Greetings
Studio-quality welcome and menu prompts in Odia, Hindi, English or any language your callers prefer.
Call Recording
Every conversation is recorded and linked in the log for training, dispute resolution and quality checks.
Business-Hour Rules
Different flows for working hours, lunch breaks, weekends and holidays, with voicemail capture after hours.
Missed-Call Alerts
Instant SMS and email alerts for unanswered calls so your team calls back before the lead goes cold.
Live Call Analytics
Dashboards show call volumes, answer rates, wait times and per-agent performance in real time.
CRM Integration
Push call logs and recordings into your CRM and pop caller details on screen as the phone rings.
Launch in four steps
Design your call flow
We map your departments, languages and routing rules into a clean menu structure on paper first.
Record the prompts
Upload your own greetings or use our recording assistance for crisp, professional prompts in any language.
Connect your team
Agent numbers — office lines or personal mobiles — are mapped to menu options with availability rules.
Go live and monitor
Your IVR number activates; dashboards, recordings and missed-call alerts start flowing from the first ring.
Why businesses choose us for ivr
Sound bigger than you are
A clean professional greeting and structured menu give a two-person firm the phone presence of a corporate office.
No more missed business
Calls route to whichever team member is free, overflow to backups, and after-hours callers reach voicemail with instant alerts.
One number, whole team
Publish a single business number while calls distribute to staff mobiles across cities — staff numbers stay private.
Accountability on every call
Recordings and logs end arguments about who said what and reveal exactly where service quality slips.
Serve callers in their language
Language menus let Odia, Hindi and English speakers each hear a flow they fully understand.
Scale without hardware
Everything runs in the cloud — add agents, menus and numbers in minutes with zero EPABX equipment.
IVR across industries
Healthcare
Appointment booking, department routing and emergency escalation for clinics and hospitals.
Education
Admission enquiry lines that route parents to counsellors by course and language preference.
Real Estate
Project-wise menus route buyers to the right site team, with every call recorded for follow-up.
E-commerce & Logistics
Order status self-service and support routing that cuts agent load on repetitive queries.
Banking & Finance
Secure service menus for balance, loan and card queries with sensitive-call recordings.
Service Businesses
Plumbing, repair and home-service firms route jobs to field staff mobiles by area.
Travel & Hospitality
Reservation lines with language menus and hotel-wise routing for chains and agencies.
Government & Utilities
Citizen helplines with multilingual menus, complaint logging and call-back queues.
FAQs — IVR Service
Do I need any hardware or EPABX system for IVR?
No. The entire system runs in the cloud. Your team answers routed calls on their existing mobiles or landlines, and you manage menus, recordings and reports from a web dashboard.
Can calls route to my staff's personal mobile numbers?
Yes — that is the most common setup. Callers dial your business number, choose a menu option and the call lands on the mapped staff mobile. Your team's personal numbers are never exposed to customers.
Can the IVR speak Odia or other regional languages?
Yes. Greetings and menus can run in Odia, Hindi, Bengali, Telugu or any language — including a language-selection menu so each caller hears prompts they understand. We assist with translation and recording.
Are calls recorded, and where do I find the recordings?
Every answered call can be recorded automatically. Recordings sit against each call log entry in your dashboard, playable and downloadable, and can sync to your CRM through our API.
What happens to calls outside business hours?
You define it: an after-hours greeting, voicemail capture, routing to an on-call number or a promise of next-day callback. Missed-call alerts by SMS and email ensure someone follows up first thing.
Can I get a toll-free number with the IVR?
Yes. IVR flows work on both regular virtual numbers and 1800 toll-free numbers, where callers pay nothing. We help you choose based on your audience and budget.
How quickly can my IVR go live?
Simple flows go live within one to two working days; multi-level setups with custom recordings and CRM integration typically take under a week. We share a setup checklist on day one.
What does an IVR system cost?
Plans combine a monthly rental with usage-based call charges, varying by number type and call volume. Request a quote with your expected call traffic and we will recommend the most economical plan.
Give Your Business a Professional Phone Front
Hear a live IVR demo configured for your business in minutes. Call +91-9853084604 or email info@gurusms.in to set up your number this week.
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