What is Interactive Voice Response (IVR)?

Interactive Voice Response (IVR) is a gadget that gives clients with responses based totally on their prompts over the phone. Multifaceted in nature, IVR handles incoming calls blended with an outbound dialler that calls out and facts patron responses. Besides, it could furnish instructions, pull up and examine records, and also clearly file your clients’ inputs. Elementary and bi-directional, IVR platform neutralizes the language barriers facilitating unhampered drift of records. It empowers the client to gain the data in the language desired by using them through more than one predefined options. Guru SMS’s scalable and customizable answer lets you create intuitive voice campaigns to generate better person engagement.

How does it benefit your business?

Customized Solution

  • RML’s OBD answer is enormously customizable to tailor an most excellent method for every character customer. It has capabilities that routinely retry calling the ones clients who didn’t answer the first time, had been busy, or no longer handy.

Dynamic Text-to-Speech Option

  • You don’t should fear about recording the audio. OBD’s TTS choice converts any textual content into an audio file effects.

No Integration Required

  • You can use OBD without any integration by way of immediately using RML’s web interface to send OBD in your patron base.

Reporting and Analytics

  • With our real time analytics, you can preserve music of campaign consequences, get enterprise insights, and check overall delivery repute.