SMS2Call

What is SMS2Call?

Guru SMS’s SMS2Call brings to you a spectacular blend of two technologies as a one whole product serving all your concerns. Typically, SMS2Call is a service where a user sends a message on the specified number and gets a call back as a response. In most cases, these calls can be transactional in nature. A transactional call is a type of a call initiated by the user which contains nothing but information on the requested content.

How does it benefit your business?

Ensure Maximum Reach

  • Ensure tremendous reachability with Guru SMS’s Voice SMS2Call provider.

Customized Solution

  • Guru SMS’s SMS2Call solution is highly customizable to meet your needs in the most effective manner.

Keywords

  • Prioritize your interaction with predefined key phrases that would assist you cause submitting and sorting of message replies based totally on the customer’s business wishes.

Customer Satisfaction

  • Ace at imparting the purchaser with an amazing carrier with Guru SMS’s SMS2Call.
  • Keyword: Keyword is an identifier for a particular request or action of the brand.
  • Sub-keyword: A sub-keyword is a word or a combination of words that represents a channel, medium, sub-type or sub-brand through which the customer opts to send the message for the advertisement.
  • Typically, a keyword and a sub-keyword are required when a customer wishes to respond with his/her choice on the given short or long code with the message text.

    Destination

  • Short code: A short code is a code with 3 to 8 digits on average that can send as well as receive messages to and from a mobile phone. The length of short codes varies from country to country and is based on the guidelines specified by the country itself.
  • Long code: A long code is a standard phone number that can used to send and receive messages.
  • Outbound IVR: It is a call made to the customer during which the voice prompt is played.
  • A user sends an SMS i.e. a keyword or a sub-keyword to a specified Short Code or Long Code.
  • A transactional call is initiated by an outbound hosted IVR as a response for the message received.
  • Here, the call initiated can be of the following types:
    • Automatic: A call is initiated to the mobile number from which the message was received where the user gets to listen to a pre-recorded voice message.
    • Call-Centre generated: Appropriate call centre operator responds to the SMS received by calling on the mobile number and answering to the query of the user.