What is Call Patching?
Call patching permits a logo / company to link its callers in real-time with suitable client care agents through Route Mobile’s IVR platform. It’s an clean preinstalled cloud-based totally characteristic so one can help your clients to patch calls for 2 customers seamlessly in actual time.
Call patching works in the same way as a virtual telephone operator. The trained telephone agents will answer your calls from an offsite location (100% U.S. based, in our case), and then forward the calls to the appropriate departments or individuals within your company. Call patching agents are more than just a switchboard. They also screen calls carefully to ensure that customers receive the fastest response possible and filter out unwanted calls.
How does it benefit your business?
Flexibility
- With our flexible service, interact with your customers directly at your own pace.
Privacy
- Maintain your privateness with the aid of disclosing the numbers as and while required.
Personal Touch
- Add a tinge of personal contact by way of creating an immediate affiliation among the purchaser and the brand.
Record
- Record all of your actual-time verbal exchange for future references.
Guru SMS offers reliable call patching and live receptionists.
Guru SMS Call Patching Services Company
We strive to offer the best call patching services for any business. Our agents are all U.S.-based and live. This saves your callers from complicated automated answering systems or poor international connection quality.
Two common business problems we solved with our call screening and transfer services. First, it is a distraction that can interrupt workflows and keep your employees from focusing on core tasks. Our competent staff can handle many calls that don’t require your attention.
Second, callers can get frustrated when dealing with automated systems and are passed from one department to another trying to find the right person. Callers can speak directly with someone who will direct them to the correct person every time.
How can we help your business:
Guru SMS allows your team to concentrate on their job and gives your callers the impression that they are important. Get in touch with us to find out more about Guru SMS Call Patching Services Company and how it can help your business.
A Call Patching Services Company is able to screen out cold calls from solicitors attempting to sell your company products and services. Perhaps callers have some common questions that are asked most often by phone callers.
Call agents can give you standard answers, saving your staff the effort of answering the same question over and over.
A Guru SMS Call Patching Services Company agent will first screen a call from your business and determine it. If the call goes through, they will take down the name and any other information you may need up front.
The agent will relay all details to you. The agent will leave a message if you aren’t available or do not want to answer the call. If you accept the call, the caller is transferred to you.