What is Call Center?
Guru SMS offers quite a number voice, non-voice & consulting offerings via its completely owned subsidiary Call 2 Connect – a leading Information Technology Enabled Services (ITES) and BPO organization. Our services include international-elegance customer support solutions, lower back workplace & consultancy offerings with a network of over 120 employees across 4 places. At Route Mobile, our clients come first and is an vital part of our DNA is growing lengthy-lasting partnerships that assist their success.
About Call Centers
There is often confusion between a Business Process Outsourcing or BPO (Business Process Outsourcing) and a Call Center. A BPO is an organization that does a specific task or part of a process for another company. This outsourcing can help you save money and increase your productivity.
A call center, on the other hand, handles only telephone calls. Call centers, in simple terms, are central departments that take phone calls from prospects and customers. Call centers can be either located in a company or outsourced to another company who specializes in handling phone calls.
There are three types of call centers: Inbound, Outbound, and Virtual. As the name implies, the inbound call center receives calls from customers. The outbound call center calls prospects and existing customers.
The virtual call center is the third type of call center. It combines both inbound and outbound call centers. These call centers can be set up quickly and easily from any location. Virtual call centers offer the best advantage: integration with your CRM and other sales support systems. You can also classify the three above types of call center into domestic or international call centers.
Domestic call centers can make and receive calls within the country from customers or prospects, but international call centers can receive and make calls to customers or prospects from around the globe.
How does it benefit your business?
One roof solution for your complete business requirement covering Customer Service (Voice / Non Voice (email / Chat), Telemarketing, Customer life cycle management, IVR, OBD etc.)
Value for Money
Customized Solutions
Enriched customer experience
Awards & Recognition
- National Awards – The Process of Right to Information Act being run by C2C for Government of Bihar was a judged as best run RTI process, by Government of India.
- BPGRS Project being run by us has been awarded Web Ratna Award 2012 by Government of India
- International Awards – C2C was awarded “Certificate of Excellence” by Institute of Economic Studies
- Social and Media Awards – C2C has been awarded “Icons & Chang Agents of Bihar” by Bihar Times.com
Outsourcing Call Center Services In Bhubaneswar: Popular Benefits
The trend of outsourcing call centers is rapidly catching up. Business world generally recognizes that outsourcing makes companies more productive. It’s possible for companies to have greater flexibility by outsourcing call center services.
Global operations are possible, which allows you to enter new markets. Outsourced call center services make it possible to acquire additional skills and multilingual proficiency that your company does not have.
Outsourcing call center services has many benefits. It saves time and helps you to be more productive. These are just a few of the many benefits. You can save on resources – Outsourced call center services can help you reduce your company’s costs for infrastructure and manpower.
It is not necessary to spend money on software or staff training. Alternately you can use these funds and resources to improve your core business processes.
Specialized skills– Outsourcing Call center services allow you to access experienced professionals with specialized skill sets that would otherwise have been difficult.
Cost-Effectiveness Call center services in Bhubaneswar are known for offering quality services at reasonable rates. This can help you save money on your business’s operational expenses.
Increases bottom-line – Outsourcing can increase your company’s profits. Outsourcing can improve the quality, performance, as well as productivity of your business transactions.
Many call center service providers also offer chat support, email support, and telemarketing expertise. It is always wise to consider your budget and business needs before making a business decision.