What is Verbatim?
Verbatim is a tool for the contact middle to enable the client to just accept phrases and situations and observe rules associated with compliance and disclosure. Web-primarily based Verbatim lets in sellers to ship quit customers an e mail or text message with a short link that points to terms and conditions, in addition to disclosures that might otherwise have been required to be study out with the aid of the touch center agent as required with the aid of various guidelines.
How does it benefit your business?
Save costs
- Verbatim is relaxed, easy to put in force, inexpensive and integrates without difficulty with the present agency CRM. The turnaround time to get acceptances is decreased.
Choice of platform
- Customers can study the phrases from SMS, voice or e-mail to their desire of tool.
Happy customers, happy agents
- Having the consumer read the terms despatched to them through SMS or email via Verbatim reduces name instances, will increase client pride and reduces agent fatigue related to analyzing the same disclosures time and again.
Enables shorter call times
- As name centre retailers tend to spend an increasing number of time handling compliance on customer calls, specifically shooting consumer reputation is required. It is a time-eating system that makes calls longer, lowers customer pleasure and will increase compliance headaches while accomplished improperly. Verbatim helps customers to reinforce compliance, shorten call times, and make customers happier when you consider that they get to pick out a way to handle compliance.